Ellon company wins top business award

Phil Anderson, second right, with his Ellon team.
Phil Anderson, second right, with his Ellon team.

An Ellon-based company has won a top UK business award for customer service.

Phil Anderson Financial Services, which also has offices in Aberdeen and Caithness, is the winner of the Best Customer Service category in the Best of Business Awards 2015.

It is a huge commendation to the staff in receiving an award for customer service

Phil Anderson Managing Director

The firm, which specialises in mortgages, insurance, investments and pensions, employs seven staff across its three offices who have contributed significantly to the new business award.

It received the accolade for its innovative approach to customer service, after investing in a number of new services including new technology, social media platforms and experienced staff.

Managing director Phil Anderson said: “It is a huge commendation to the staff in receiving an award for customer service.

“We pride ourselves on making financial services accessible to everyone, and it is extremely important to the staff and myself that we offer the highest level of professional service to our customers.

“I am delighted we have received this award and it not only proves to our customers that we are providing an award-winning service, but also to ourselves and potential clients.”

The chairman of the judges for the Best Business Awards 2015 Best Customer Service category, praised the firm, adding: “With repeat referrals important to the business, Phil Anderson Financial Services has gone the extra mile to offer its clients the best possible customer service.

“Financial advisers make a real effort to understand customers’ needs and offer appointments in the evenings and at weekends to suit their customers.

“Thanks to an investment in technology creating a paperless office, mortgage offers are ready in an average of eight days.

“The high service levels have been noted by customers and feedback received on social media is exceptional.”

Phil Anderson Financial Services, which was launched in 2011, offers independent financial advice to clients, and was also previously honoured with a Best Business Award for corporate social responsibility.