Ellon patients receive warning over cyberbullying

Ellon Medical Centre
Ellon Medical Centre
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Ellon Medical Group patients have been warned they could be removed from the practice list if abusive or derogatory comments are made about the staff on a social media page.

It comes after a post was made on the ‘Ellon Mums’ page on Facebook from a patient who had parked in the staff car park and had allegedly been blocked in by a member of staff.

Subsequent posts on the Facebook page made specific abusive and derogatory comments about individual members of staff.

Administrators of the community page - Kim Dingwall and Jude Scofield - who were not involved in the incident - were asked to let group members know that anyone posting messages which could be considered as cyberbullying would be removed from the practice list.

Practice manager, Anne Marie Walsh said: “Having taken advice from NHS Grampian Corporate Communications and IT Security they advised me that it would be classed as cyberbullying.

“I therefore took affirmative action and asked the administrators of the Facebook page to post the letter.

“If anyone has a legitimate comment, concern or complaint with regard to the Practice they can direct them to me in whichever format they would prefer; either in person, by email, letter or telephone. We also have a Patient Participation Group which they could join.

“The Practice always strives to deliver quality patient centred care to the highest of standards.”

The group meet approximately every six weeks in the Health Centre from 6-7pm.

An NHS Grampian spokesman added: “NHS Grampian would not condone any comments which were distressing to individual NHS or GP practice staff.

“We have offered advice to the practice about social media activity.

“It is however our understanding that it is practice staff who were named in these posts so it is for the practice to resolve.”

The administrators of the page were contacted by the Times for comment but have not so far responded.