Top award for Shire council parking service

Market Street car park in Ellon
Market Street car park in Ellon
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Aberdeenshire Council’s parking staff have won a top award.

The service has gained national recognition for commitment to customer service after receiving the WorldHost Recognised

Business status.

WorldHost is a leading customer service training programme and the accolade is for training 50% or more of frontline staff using any of the WorldHost training programmes.

All of the council’s parking staff have now completed the one-day course.

Chairman of the local authority’s infrastructure services committee, Councillor David Aitchison, said: “The council is passionate about service standards and we are proud that our parking service has achieved WorldHost Recognised Business status.”

Aberdeenshire’s parking service oversees off-street public parking arrangements in all the main towns in the area.

While its primary focus is normally seen as enforcement, staff on the ground play a significant role in providing information and advice to visitors and users of car parks.

In December last year, the council introduced free parking periods in Ellon, Inverurie, Banchory, Banff, Fraserburgh, Peterhead, Stonehaven and Turriff to encourage more visitors to the area.

The WorldHost initiative aims to build on the legacy of world-class events like the 2014 Commonwealth Games and Ryder Cup, transforming customer service standards across Scotland’s visitor economy.

The recognition of Aberdeenshire Council’s parking service will count towards Aberdeen City and Shire’s campaign to become a WorldHost Recognised Destination – awarded to areas where 25% of tourist-related businesses are WorldHost Recognised.