MSP’s cautious welcome for call centre commitment

North East Liberal Democrat MSP Alison McInnes
North East Liberal Democrat MSP Alison McInnes
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North East Liberal Democrat MSP Alison McInnes has given a cautious welcome to a continued Government commitment to stall the closure of police call centres in Aberdeen and Inverness.

It follows the publication of a highly-critical report from HM Inspectorate of Constabulary Scotland (HMICS) into call handling.

The report was commissioned by the Scottish Government after the deaths of Lamara Bell and John Yuill on the M9 near Stirling.

Mrs McInnes said: “The report makes for shocking reading, outlining issues relating to staffing and processes, such as the use of ‘scribbling pads’ to record details of calls when the IT system is being slow.

“Amongst the issues flagged up in the report, it outlined staffing issues in the North command area and the loss of staff in Aberdeen control room.

“The report states that at the time of the HMICS visit, the Aberdeen service centre operated at approximately 45% of pre-2014 staffing levels.

“The report also shows that staff feel pressurised to keep calls short and this may result in details being missed.”