Aberdeenshire Council are looking into how private car parking can be improved throughout the city.
The local Citizens Advice Bureaux have received support from the council’s Trading Standards officers over their ‘It’s Not Fine’ campaign in a bid to see consumers get a fair deal when parking privately.
Both organisations have seen an increase in complaints concerning private parking and are working together to encourage fair trading in Aberdeenshire.
Trading Standards Manager Wilma Urquhart said: “Poor signage can leave motorists unaware of penalties and charges can be unacceptably large.
“Other problems we’ve seen include parking charges incorrectly called a ‘fine’ and inappropriate and harassing debt collection activities.”
The agencies are inviting consumers to share their experiences by completing a survey online at: surveymonkey.com/itsnotfine.
South West Aberdeenshire Citizen Advice Bureau manager Eveline Crossan added: “The campaign is an opportunity for us to gather information on poor practices in the private parking sector and we encourage people who have experienced issues to complete the online survey.”
“We urge people who are worried about this issue, perhaps because they have received a letter demanding an unreasonable ‘fine’ be paid, to visit any Aberdeenshire CAB for advice and assistance.
“Alternatively, contact the Citizens Advice Consumer Service helpline on 03454 04 05 06.”
Wilma continued: “Either way, the aim is to get a fair deal for consumers by taking a close look at private car parking.”